Staff Password Frequently Asked Questions

I am a new employee to Katy ISD. How do I access my account for the first time? 
Use this step-by-step user guide (English and Spanish) to learn how to access your account. 

What is my username/Katy ISD ID?
Your Username is your Katy ISD ID, which is listed at the bottom of your ID badge (ex. A1234567).

What are the answers to my security questions? 
You would have created these answers the first time you accessed the Password Self-Service tool.

How do I change my password or security questions?
Use this step-by-step user guide (English and Spanish) to learn how to change your password and/or security questions.

I forgot my password, or it has expired. How can I reset it?
Use this step-by-step user guide (English and Spanish) to learn how to change your password and/or security questions.

How do I update the email address or cell phone number that is on file for me? 
Please make the needed updates in the Employee Self Service app (ESS) which you can access from MyKaty Cloud.

What if I still need help​? 
Contact the TSC Help Desk at 281-237-HELP (4357)